Carol provides daily support and troubleshooting for university computers, printers, electronic equipment (scanners, handheld devices, etc.) and machines for faculty and staff. She solves technical problems for faculty, staff, students, and patrons including CERTTS and ANGEL problems. She joined Ruth Lilly Medical Library in September of 2003. Previously, she held computer support analyst and customer service positions in Hong Kong and is fluent in Cantonese and English. Carol has a B.S. in Computer Information Systems from the Indiana University Kelley School of Business.